FAQ

MY ACCOUNT & MY ORDER

HOW DO I PLACE MY ORDER ?

To place your order, follow these steps :

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing Foreign Punks account or simply continue as a ‘New User’ and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY ?

  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

HOW DO I RECEIVE MY ORDER?

  • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 5-12 business days depending on where you live.
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

MY ORDER WAS UNSUCCESSFUL BUT MONEY GOT DEDUCTED?

  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/issues you can write to us at help@foreignpunks.com or call us on our helpline, and we’ll help sort things out.

SHIPPING & TRACKING

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

  • Orders in India, once shipped, are typically delivered in 7-8 business days in metros, and 10-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

ARE THERE ANY ADDITIONAL SHIPPING CHARGES?

Foreign Punks provides FREE shipping for orders above Rs. 1999 in India. For Pre-paid orders 5% discount is provided.

WHAT IF MY ORDER IS UNDELIVERED?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate reshipping for the product.

PAYMENT

IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

WHY AM I NOT GETTING ANY COD OPTION ON THE PAYMENT PAGE?

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

ARE THERE ANY HIDDEN CHARGES?

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

WHAT SHOULD I DO IF MY PAYMENT FAILS?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at help@foreignpunks.com

CANCELLATION POLICY

HOW DO I CANCEL MY ORDER?

  • If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
  • COD Orders that have not been shipped can be cancelled by contacting our customer care.
  • For prepaid orders cancellation is not available.