RETURN & EXCHANGE
Last Updated: 06/01/2024
Thank you for shopping at Foreign Punks! We want you to be completely satisfied with your purchase. Please read the following Return/Exchange Policy to understand our guidelines for returns and exchanges.
1. Return Eligibility
1.1 Items Eligible for Return:
- Defective or damaged items.
- Items received in error.
1.2 Conditions for Return:
- The item must be unused, in its original packaging, and in the same condition as received.
- A proof of purchase (order confirmation or receipt) is required for all returns.
2. Exchange Eligibility
2.1 Items Eligible for Exchange:
- If you received the wrong size or color and wish to exchange it for the correct one.
2.2 Conditions for Exchange:
- The item must be unused, in its original packaging, and in the same condition as received.
- A proof of purchase (order confirmation or receipt) is required for all exchanges.
3. Return/Exchange Process
3.1 Initiating a Return/Exchange:
- To initiate a return or exchange, please contact our customer service team at [help@foreignpunks.com] within 7 days of receiving your order.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.
3.2 Return Shipping:
- We may provide a prepaid return label for defective or damaged items.
- Customers are responsible for the return shipping costs for items being returned or exchanged for reasons other than defects or errors on our part.
4. Refunds and Exchanges
4.1 Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment within 14 days.
4.2 Exchanges:
- Upon approval, we will process the exchange and ship the replacement item(s) as soon as possible.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards.
- Items purchased through third-party retailers.
6. Contact Us
If you have any questions or concerns about our Return/Exchange Policy, please contact us at [help@foreignpunks.com].
Thank you for shopping with Foreign Punks!